This is what happened to my personal tub. That is why I started this 12 years ago.... to supply you with a service that shows up and gets the job done. Don't let this happen to you! We have been moving hot tubs for 12 years professionally with a 5 star review to prove it. We remove, move to any areas in Nebraska, Iowa, along with we are Insured, We have gone 12 years without a claim and plan on keeping it that way... can the other guys say that?